When an email address is added to a list in your account, a "snapshot" is created which is a profile for that individual subscriber, on that individual list. On the snapshot page you can edit a subscriber's details, change their subscriber status for the associated list, and view activity for any emails they've been sent.
Search for a subscriber
To view the profile for a particular subscriber in your account:
Click Lists & subscribers.
On the "Manage subscribers" page, type the person's email address into the search field.
If the email address matches a subscriber on a single list, running a search will immediately open that subscriber's snapshot. If you have multiple lists and the email address is on more than one of them, your search will return multiple results:
Click the subscriber's email address to open the snapshot you want to view.
Search in a specific list
You can also open a subscriber list to search for someone within that list only:
If a match is found, your search will immediately open the subscriber's snapshot for that list.
Snapshot overview
On a subscriber snapshot page, you'll see the person's email address and name (if you collect names) on the left, followed by their subscriber status, the date they were added to the list, and how they joined, for example, imported from a list or subscribed through a form.
In addition to the information mentioned above, you may also see:
A thumbnail image of the subscriber (only if they have a Gravatar account linked to their email address).
The email client or device they use to read emails, if it can be detected.
Their geographic location, if we have their IP address.
Whether or not they have given their permission to be tracked.
Email activity
On the right of a snapshot page is the subscriber's campaign activity, if they have opened any campaigns.
The graphs at the top give you a quick overview of activity for all emails sent. The rest of the page is a breakdown of opens and clicks for individual campaigns, including where and when the activity took place.
Subscription status and date
In most cases the date "Joined" and "Active since" dates will be the same.
The dates will differ if a subscriber joined a confirmed opt-in list but did not click the verification link in the confirmation email that same day.
You could also have subscribers, if you have confirmed opt-in lists, who have still not clicked the verification link. If so, there is no date shown below "Status". It will just say "Unconfirmed".
Two other descriptions you might see below "Status" are "Unsubscribed" and "Deleted". If a subscriber status is changed from one of these back to active, you will get a new "Active since" date to show you when it happened.
Subscriber fields
On the snapshot page, click Edit [Name] to update a subscriber's name or email address, which are the default fields for any list. If you also have custom fields set up for the list, those field values can be edited here, too.