We are here to support you however we can, which is why we have multiple ways to get in touch with us!
When should I create a support ticket?
On the home page there is a form to submit a support ticket.
Support tickets are great for anything that would be a more "advanced" support related inquiry.
The following things could be considered as advanced support:
Website Edits (i.e., changing images or updating information)
New email campaign templates
New email list segments
New email list custom fields
Requesting new Digital Range accounts for your business (i.e., for new employees)
When should I use the live chat?
The green icon on the bottom right side of your screen lets you talk directly to us at Long Drive Agency, where we can answer questions and provide basic support to you.
The following things could be considered as basic support:
Questions about how to edit your website
Questions about how to use the website editor
Questions about how to use the email editor
Questions about how to send emails
Questions about how to create new email lists
Questions about how to create new folders in your files section
Questions about how to upload new files in your files section
If you are ever unsure what the best way to get support is, use the live chat and ask us! If needed, we will let you know to create a ticket, otherwise we will help you right then 👍