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Official Scope of Ticket System
Official Scope of Ticket System

What we do and what we don't do when it comes to support!

Chris Degenaars avatar
Written by Chris Degenaars
Updated over 6 years ago

If you have a question, comment, or concern that would like to submit a ticket for, ask yourself:

Can I actually explain this in an email?

If the answer is yes, perfect! If you feel like the answer may be no, and you actually need to talk to someone, that is okay too, it is just done differently!

If the answer is no, click here to send an email to schedule a phone call with us.

Here are the things you CAN submit:

  • Images uploaded to your website

  • Text added to your website

  • Images or text changed on your website

  • Questions about editing your website content

  • Business information changes

  • General questions about services offered

  • Requesting to upgrade your plan

  • Email campaign created*

  • Email automation created*

  • Email subscription form created*

  • Graphic design requests* (view official scope of graphic design services)

  • Website redesign**

*Only available for specific packages, please contact support for more information

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